Digital Assets are approved items you can preview, download or email to healthcare providers (HCPs) from the portal. Open Digital Assets from the banner or the toggle on the home page. If your program offers only digital assets, the screen opens automatically.
Select the download icon on the asset row. In the Save As window, choose where to save the file and select Save. The file keeps the name of the uploaded asset.
No. The preview is marked Digital Viewing Only. It cannot be downloaded or saved. Use the download or email icon to deliver the asset.
Remaining shows how many deliveries you have left for an asset in the current period, with the period dates. Each download or email uses one delivery.
Your remaining deliveries for that asset are 0. Deliveries become available again when the period resets or your program raises the limit.
If the To field is empty or not in the format x@y.z, you will see: Please confirm email address is present and is in x@y.z format. Correct it and send again. If the HCP has opted out of email, the form is replaced by an opt-out notice and the email is not sent. Only the HCP can opt back in.
Select Order History from the user menu. Choose Digital Assets in the toggle if your program also supports physical orders. Review the date, asset, delivery method and HCP, and select Preview to view the asset again.
You receive one email, Digital Asset is Expiring Soon, before an asset you have used expires. At 00:00 ET on the expiration date the asset becomes inactive. At your next login, a Digital Assets Expired window lists assets that expired since your last visit. Links already emailed to HCPs stop working when the asset expires. HCPs do not receive the reminder.